FAQ's about Team Heifer

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GENERAL INFORMATION

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FUNDRAISE 

 

 

 

General Information

 

What is team Heifer?

A: Team Heifer is a peer-to-peer fundraising program. Participants form teams of friends, coworkers, family members, etc. working together towards a common goal of raising money for Heifer International. Donations will help Heifer International assist millions of people around the world feed their families and reach self-reliance through the gifts of livestock and training.

 

How long has Heifer been in existence?  How was Heifer started?

A: Heifer was started in 1944 by Dan West. You are invited to learn about Heifer's fascinating history here and read the article about our founder Dan West, who conceived what we call "the four-footed attack on hunger” almost 70 years ago!


Will my donation be used to purchase my animal of choice?

A: Donations given through Team Heifer, unless requested otherwise by the team leader, are designated to our general fund so that we may help the greatest need within the communities we help as soon as possible. Animal options are given to help you visibly see the difference you are making in the lives of those who will receive assistance through Heifer International. Your donation could also be used to provide training and other support that our project partners need to ensure that they continue to step out of hunger and poverty. We thank you for your gift, and so do they.

 

Why is the animal I want to give not listed on the team page?

A: The team leaders determine what animal options they would like the team to donate from a select list of popular animals to give. If your animal of choice is not listed, we encourage you to give to your next animal of choice and make a difference for generations to come.

 

I would be very concerned about the treatment of animals I donated. What does Heifer do to ensure the long-term health and well-being of gift animals?

A: We appreciate and share your concern about the well-being of animals within Heifer International. By teaching and example, we make every effort to see that our project partners around the world share it as well.

Our field staff is equipped with a variety of skills that help project participants prepare for the challenges and problems they encounter by providing training prior to receiving any animal gift. A significant component of this training (and of the follow-up evaluation) is that feed, water, shelter, reproductive efficiency and health care are the essential ingredients in successful livestock management. These must be available so that the livestock provided by Heifer International can be kept healthy and productive. The animals should be a vital part of the farm activities without causing an extra burden on family members or the farm resources in general. The species and breed chosen must be appropriate for the area. Our expectation is that our project partners will provide care for the animal in an environment that minimizes stress and satisfies its basic behavioral and social needs.

Moreover, since all recipients of Heifer International animals contract to "pass on the gift," (give their animal's offspring to another family in need), the whole community is attentive to the well-being of these precious and valuable creatures. Basically, these animals are the Project Partners' life blood: they do not want to injure them and often develop close bonds with them.

 

 

 

Give

 

 

Is my online order secure?

A: Yes, donations made online are secure. Our online order processing system allows you to make safe donations and purchases. We use the latest encryption technology, Secure Sockets Layer (SSL), to ensure that no one can read your information as it travels to our ordering system.

Our online credit card verification system is handled by a third party, which collects your name, address, phone, credit card number and expiration date in order to process your transaction. Their encryption technology offers the highest level of security available on the internet today. They have state-of-the-art firewalls and other security technology in place to ensure the confidentiality of your transactions.


How does Heifer provide a secure environment for online transactions?

A: Our online order processing system allows you to make safe donations and purchases. We use the latest encryption technology, Secure Sockets Layer (SSL), to ensure that no one can read your information as it travels to our ordering system.

Our online credit card verification system is handled by a third party, which collects your name, address, phone, credit card number and expiration date in order to process your transaction. Their encryption technology offers the highest level of security available on the internet today. They have state-of-the-art firewalls and other security technology in place to ensure the confidentiality of your transactions.

 

How can I make a donation without using a credit card online?

A: Making a donation to a team without using a credit card online is referred to as an offline donation. You may make a donation offline with the following instructions:

Donate offline

1. On the event website, select Donate - Donate Offline or click on the following direct link:

http://teamheifer.heifer.org/page.aspx?pid=508

2. Click the offline registration form link. The offline registration form appears.

3. Print the form. Then, complete and mail it with your check payment. If you paid by credit card, your

credit card will be billed automatically after your event administrator or fundraising group leader enters

your registration. You can also send your donation to Heifer International:

Heifer International

Attn: Donor and Volunteer Services

PO Box 8058

Little Rock AR 72203

4. After the form processes, you receive an email notification that you can print or save for your records.

 

How should we address our check to Team Heifer?

A: Heifer International Team Heifer

 

What address should we send our Team Heifer donation to?

A: Heifer International, P.O. Box 8058, Little Rock, AR 72203-8058. Please include the Team Heifer donation form and checks (no cash please). You can also donate online here.

 

Will Team Heifer donors receive a tax-deductible receipt?

A: A tax receipt will be provided for each person who donates through Team Heifer.   Those donating online through Team Heifer should receive an email confirming their Team Heifer gift.  The tax receipt will follow by mail within seven to ten business days.  Those donating by check will also receive their tax receipt by mail within seven to ten business days. According to IRS regulations, we will only be able to credit the person whose name is associated with the credit card payment or on the check received. The check must also include the donor's current contact information. Donors who wish to write a check should make their check payable to Heifer International Team Heifer.

 

Do I have to fundraise for a team to give to a team?

A: No, you may simply give to a team by selecting your donation of choice from the listed options and clicking ‘continue’. This will then take you to the page where you may complete your donation.

 

Why is the animal I want to give not listed on the team page?

A: The team leaders determine what animal options they would like the team to donate from a select list popular animals to give. If your animal of choice is not listed, we encourage you to give to your next animal of choice and make a difference for generations to come.

 

Will my donation be used to purchase my animal of choice?

A: Donations given through Team Heifer, unless told otherwise, are designated to our general fund so that we may help the greatest need within the communities we help as soon as possible. Animal options are given to help you visibly see the difference you are making in the lives of those who will receive assistance through Heifer International. Your donation could also be used to provide training and other support that our project partners need to ensure that they continue to step out of hunger and poverty. We thank you for your gift, and so do they.

 

Help!  I just placed a donation, but it looks like it wasn’t applied to the fundraising goal.

A: Whether your donation is not appearing on the team donor recognition scroll or appearing on the wrong page (i.e. on the team page as opposed to a personal fundraising page), we are happy to help.  Please call us at 1 888 548 6437 or email your name and donation information to info@heifer.org, and we will gladly apply this donation as it should be.

 

 

 

Fundraise

 

 

Do I have to fundraise for a team to give to a team?

A: No, you may simply give to a team by selecting your donation of choice from the listed options and clicking ‘continue’. This will then take you to the page where you may complete your donation.

 

What advice do you have for our team fundraisers as they seek out support for our team?

A: Team Heifer is such an easy and fun way to make a difference in the world in a very tangible way. A great way to start enlisting team fundraisers is to ask family and friends to help change the lives of millions of families around the world. They can start the conversation by telling potential donors how awesome Heifer's work is and how they are going to help. Share your team's fundraising goal, post updates of the team progress on social media sites, and offer ways to break the goal down into smaller pieces that potential team fundraisers can see as being reasonable commitments.

 

If I register as a team fundraiser, will my donations post by my name?

A: Yes, as long as you are logged into Team Heifer or on your personal page when you give your donations will credit to you as a team fundraiser and your team at the same time. 

 

How can I edit my login?

A: From your personal headquarters (My HQ), select Account, Change User Login. Make the changes, and click Update. Your user login changes. You will need to use the new login information to access your personal headquarters the next time you log in.

Note: If you used your social site login as your event login, you cannot use Change User Login to change your

login. When you change your user name and password, only your user name and password information changes.

Other data about you remain the same.

 

What do I do if I forgot my password?

A: If you’ve forgotten your password, click on the ‘Forgotten Password’ link underneath the log-in box. This will take you to the ‘Forgotten Password’ page where you can either log-in with your User ID or request a reset password link to be sent via email.

 

What all can I do in My HQ?

A: My HQ

Use your personal headquarters (MyHQ) to access secure areas of the event website. The menus and tasks you see will depend on your fundraising role. Here are a few of those options:

Dashboard - You can use Dashboard to view and manage your fundraising activities, and to monitor your progress. If you are a fundraising team leader, you can also view, manage, and monitor the group's dashboard.

Fundraising Page - You can use the Fundraising Page to view and manage your personal fundraising page. If you are a fundraising team leader, you can also view and manage the team’s page.   Simply select either personal page and/or team page within the top left navigation box and then click on any pencil or edit option you see to customize your page.

New Message - You can use New Message to send messages to contacts (contacts, donors, sponsors, individuals, and fundraising groups) in your address book, and to view sent messages. Some of the contacts you see in your address book depend on your fundraising role.

Account - You can use Account to perform administrative tasks such as update your profile, set personal page privacy, change your communication preferences, change fundraising goals, enter gifts on behalf of a donor, transfer gifts, change fundraising page URLs, and change your login. If you are a fundraising team leader, you can promote participants to co-leader, or return (demote) them to their previous fundraising role. If you are a fundraiser within a team, you can change the logo, message, and URL of your personal fundraising page.

Tasks - You can use Tasks to improve your fundraising efforts. They are reminders for tasks you need to perform. The tasks you see depend on your fundraising role. If you are a fundraising team leader, you also see team leader tasks.

 

If I create a team, how can others support my team?

A: Those who would like to support your team may do so in one of two ways.  They may choose to either donate towards your fundraising goal or join your team as a fundraiser.  Donating on the team page or any personal fundraising page within your team is a simple, fun, and effective way to get you closer to reaching your goal.  Choosing to fundraise for your team allows someone to set their own personal fundraising goal within the team goal you’ve already set and enables them to reach out to their social circle which in essence multiplies the support you that you would have been able to raise on your own.  All donations placed on your team page or any personal fundraising page that is a part of your team will be applied to your team fundraising goal.  Together we can have power over poverty.

 

If I simply donate to a team, will I be able to send emails to friends and family asking them to help me reach the team fundraising goal?

A: We think it is fantastic that you want to ask others to assist in reaching the team fundraising goal, and we would love to help you do that.  If you would like to enlist support through Team Heifer, we encourage you to become a fundraiser for the team.  You may do this by clicking on ‘Fundraise for My Team’ within the ‘Information’ section.  This is below the fundraising thermometer on the right side of the team page.  We wish you the best in your fundraising efforts.

 

 

TOP TEAMS


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